Shipping Policy
Last Updated: October 9, 2026
At House of Salam, we are committed to ensuring your orders reach you safely and efficiently. Please review our shipping policy before placing an order.
1. Order Processing
All orders are processed once payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, and public holidays. Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available.
2. Shipping & Delivery
House of Salam offers delivery across the United Arab Emirates.
Shipping fees are calculated and displayed at checkout before payment is completed.
Estimated delivery times may vary depending on your location and the shipping provider. While we aim to deliver all orders promptly, occasional delays may occur due to circumstances beyond our control.
3. Pre-Orders
Certain House of Salam products, including our Cloud 9 Duffle Bag, may be available for pre-order before they are ready for immediate dispatch.
By placing a pre-order, you acknowledge and agree to the following:
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Estimated Dispatch: Pre-order items are expected to be dispatched within 3–4 weeks from the date of purchase, unless otherwise specified on the product page.
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Delivery Time: The estimated 3–4 week timeframe refers to order preparation and dispatch, not the final delivery date. Additional shipping time may apply.
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Payment: Full payment is collected at checkout to secure your pre-order.
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Possible Delays: Estimated dispatch dates may change due to production, quality control, logistics, or other unforeseen circumstances.
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Order Updates: In the event of a significant delay, we will notify affected customers and provide an updated estimated dispatch timeframe.
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Cancellations: Customers wishing to cancel a pre-order should contact us as soon as possible. Cancellation and refund requests will be reviewed in accordance with our Refund Policy and applicable UAE consumer protection laws.
We appreciate your patience as we carefully prepare your House of Salam products.
4. Orders Containing Pre-Order & In-Stock Items
If your order contains both pre-order and in-stock items, your order may be shipped together once all items become available.
If you would prefer to receive your available items sooner, please contact us to discuss separate shipping arrangements. Additional shipping charges may apply.
5. Shipping Delays
While we make every effort to meet estimated shipping timelines, delivery may be affected by circumstances such as:
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Courier or logistics disruptions
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Public holidays or peak shopping periods
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Customs clearance, where applicable
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Incorrect or incomplete shipping information
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Production or supply chain delays affecting pre-orders
If an order experiences a significant delay, please contact us so we can assist with an appropriate resolution.
6. Incorrect Shipping Information & Failed Deliveries
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping details, please contact us immediately. We will do our best to accommodate changes before dispatch.
Additional shipping fees may apply if an order needs to be reshipped due to incorrect information provided at checkout or repeated unsuccessful delivery attempts.
7. Lost or Damaged Shipments
If your order arrives damaged, incomplete, or does not arrive within the expected delivery period, please contact us with your order number and relevant details.
We will work with our shipping partners to investigate the issue and arrange an appropriate resolution in accordance with applicable consumer protection laws.
8. Contact Us
For questions regarding shipping, delivery, or pre-orders, please reach out through our official channels:
Email: info@houseofsalam.com
Number: +971 52 771 1974
Instagram: @house.of.salam
Our team will be happy to assist you.
House of Salam reserves the right to update this Shipping Policy when necessary. Any changes will be published on our website. Nothing in this policy limits customers' rights under applicable UAE consumer protection laws.