Terms of service
OVERVIEW
Welcome to House of Salam! The terms "we," "us," and "our" refer to House of Salam. House of Salam operates this store and website, including all related information, content, features, tools, products, and services to provide you with a curated shopping experience (the "Services"). House of Salam is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (the "Terms"), describe your rights and responsibilities when you use our Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy (www.houseofsalam.com/policies/privacy-policy). If you do not agree, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
You must be of legal age in your place of residence to use our Services. If you allow minor dependents to use the Services, you are responsible for supervising their activity.
You may be asked to provide information such as your email, billing, payment, and shipping information. You represent that all information is accurate, current, and complete. You are responsible for maintaining your account security and all activity under your account. Accounts may not be transferred, sold, or assigned.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products accurately. Colors and appearance may vary slightly depending on your device.
Descriptions may change at our discretion, and we may limit product quantities or discontinue items at any time.
SECTION 3 – ORDERS
When you place an order, you make an offer to purchase. Orders are only accepted when we confirm payment and acceptance. Review your order carefully before submitting.
Your purchases are subject to exchanges or returns in accordance with our Refund & Exchange Policy (www.houseofsalam.com/pages/returns-exchanges). Purchases are for personal use only.
SECTION 4 – PRICES AND BILLING
Prices, promotions, and discounts are subject to change. The price charged is the price at the time your order is placed. Prices exclude taxes, shipping, handling, customs, or import charges unless stated.
You agree to provide accurate payment information and promptly update your account if details change. You represent that your payment method is valid and authorized for use.
All payments made on our website are processed securely through a third-party payment provider. By using our Services, you acknowledge that the payment provider is only responsible for processing payments and is not responsible for any products, services, or issues related to your order. House of Salam retains full responsibility for fulfilling your order, handling refunds, and resolving any disputes related to your purchases.
SECTION 5 – SHIPPING AND DELIVERY
UAE deliveries are usually completed within 1–5 business days. International shipping times vary by country and carrier. All delivery times are estimates.
Customers are responsible for return shipping unless the item is defective. Title and risk pass to you once products are transferred to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on our Services, including logos, text, graphics, images, and videos, is owned by House of Salam or its licensors. You may only use the Services for personal, non-commercial purposes.
Trademarks, logos, product names, and slogans may not be used without prior written permission. Unauthorized use may violate intellectual property laws.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools. We are not responsible for their performance or content. Use such tools at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, policies, or actions of third parties. Interacting with third-party websites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
House of Salam is powered by Shopify. Any purchases you make are directly with House of Salam. Shopify is not responsible for sales, orders, or product issues.
SECTION 10 – PRIVACY POLICY
We collect personal information as described in our Privacy Policy [INSERT LINK]. Data may be shared with Shopify and third parties to provide our Services.
SECTION 11 – FEEDBACK
By submitting feedback, you grant us a worldwide, royalty-free license to use it. You represent that you own the feedback and it complies with our Terms.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
We may correct errors, inaccuracies, or omissions in product descriptions, pricing, or promotions. We may cancel or update orders if necessary.
SECTION 13 – PROHIBITED USES
You may only use our Services for lawful purposes. Prohibited actions include infringement, harassment, misleading content, spam, viruses, scraping, or automated access. We may suspend accounts violating these rules.
SECTION 14 – AGENTS
Agents (automated software or services) may not interact with our Services without identifying themselves and following our rules.
SECTION 15 – TERMINATION
We may terminate access at any time. Sections such as Intellectual Property, Feedback, Disclaimer, Limitation of Liability, Indemnification, and Privacy Policy survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” without warranties. Use is at your own risk. Some jurisdictions limit disclaimers; check local laws.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for direct, indirect, incidental, or consequential damages arising from use of our Services or products.
SECTION 18 – INDEMNIFICATION
You agree to indemnify House of Salam, Shopify, and affiliates from losses or claims arising from your violation of these Terms.
SECTION 19 – SEVERABILITY
If any provision is unenforceable, the remainder will still apply.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Failure to enforce a provision does not waive it. These Terms, together with our policies, constitute the entire agreement.
SECTION 21 – ASSIGNMENT
You may not assign your rights or obligations without our consent. We may assign ours without notice.
SECTION 22 – GOVERNING LAW
These Terms are governed by the laws of the United Arab Emirates, and disputes fall under the courts of Abu Dhabi, UAE.
SECTION 23 – HEADINGS
Headings are for convenience and do not affect the Terms.
SECTION 24 – CHANGES TO TERMS OF SERVICE
We may update these Terms at any time. Continued use constitutes acceptance of changes.
SECTION 25 – CONTACT INFORMATION
Questions about the Terms should be sent to:
House of Salam
Email: info@houseofsalam.com
Phone: +971 52 771 1974
Business Registration: 4429019.01